How do We Collect Information?
We collect Personal Data in four basic ways:
- We automatically collect certain technical information when you visit our Sites, such as type of browser, operating system version and Internet protocol or IP address; and
- We obtain legally available information from outside sources, including commercially available geographic and demographic information along with other publicly available information, such as public posts to social networking sites.
What Information Do We collect?
As indicated above, certain information is automatically collected and reflected in our web server logs. We make no attempt to link this information with you or any other individual visitors to the Sites.
On the Sites, we give you the option of providing certain personally identifiable information, for purposes such as joining our organization, renewing your membership, participating in discussion groups, submitting inquiries and comments, or registering for a webinar or our conferences or events. This is your Personal Data and may include name, title, company/organization name, postal address, email address, work, home and mobile phone numbers and other pertinent data. This information is used only for the purposes and permitted uses described at the time of collection and for purposes permitted under this Privacy Statement.
How Do We Use Your Personal Data and Other Data Collected at Our Sites?
We do not sell, rent, or share any Personal Data supplied by you unless we first obtain your express informed consent. We may occasionally share Personal Data with third party subcontractors to perform services on our behalf, but only on contractual terms requiring compliance with the obligations under this Privacy Statement and other contractual terms that protect against misuse and unauthorized disclosure of Personal Data. Members may choose whether or not to receive these services.
We may use Personal Data to provide you with more effective customer service and to improve the Sites and any related products or services we may provide or make available. We may use your Personal Data to provide you with important information about the product or service that you are using, including critical updates and notifications. We occasionally hire other companies, consultants, and contractors to provide limited services on our behalf, such as website hosting, public relations, mailing, answering customer questions about products and services, and sending information including but not limited to our research, white papers, policy positions and events. We will only provide those companies the Personal Data they need to deliver the relevant product or service. They are required by contract to maintain the confidentiality of the Personal Data and are prohibited from using Personal Data for any other purpose. Except as set forth in this Privacy Statement, we do not sell or share any Personal Data to or with third parties. We may disclose Personal Data if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or the Sites; (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of our employees and staff, agents, users of our products or services, or members of the public, or (d) effect any merger, acquisition, or sale of all or a portion of our assets, in which case you will be provided notice of the following via email and/or a prominent notice on the relevant Site, (i) the change in ownership, (ii) the uses of your Personal Data in the transaction, and (iii)choices you may have regarding your Personal Data.
In addition to your Personal Data, we may also collect non-personally identifiable information, and anonymous analytics such as how many visitors we have to the Sites, when those visitors used the Sites, browser types and other information that is either aggregated or otherwise not associated with any individual visitor. We may use this information to periodically analyze Site logs to assess aggregate usage trends in order to better serve the needs of visitors to the Sites and maximize the user viewing experience. Under some circumstances this information may be used for purposes of systems administration, fraud prevention or server troubleshooting and security.
The Sites may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; pages that you access while at the Site, and the Internet address of the website from which you linked directly to the Site. We may combine this automatically collected log information with other information we collect about you. This information is used to help improve the Site, analyze trends, and administer the Site.
In addition to the other uses specifically set forth in this Privacy Statement, with your consent, we will use Personal Data to:
- Provide information or a service requested or consented to by you.
- Assist in the performance of our activities and public interest functions.
- Comply with relevant contractual obligations with you and other third parties.
- Improve Site performance and content.
- Improve your engagement and interaction with other members of our community.
- Improve our engagement and interaction with you.
- Confirm your identity.
- Process a request or payment / donation submitted to us.
- Comply with legal requests.
Can I Choose not to Receive Email Communications?
We realize that unwanted and non-relevant email notices and communications can be unwelcome. Every promotional, event or related communication we send to you via email contains instructions and an easily discoverable link that will allow you to unsubscribe and stop all subsequent messages and/or direct you to a preference center to select topics of interest to you.
All of our practices are designed and intended at a minimum to satisfy state, national, provincial and federal legal requirements limiting email communications. In addition to these laws and regulations governing email marketing there are other laws and regulations governing telemarketing and direct mail. As a general rule, we do not engage in those types of targeted marketing activities including but not limited to device finger printing, profiling and or cross device tracking.
Our Sites use third parties for web analytics services. These third parties do or may use “cookies”, which are text files placed on your computer, to help analyze how you use a Site. The information generated by the cookie about your use of a Site (including your IP address) will be transmitted to and stored by these service providers servers in the United States. They will use this information for the purpose of evaluating your use of a Site, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.
You may refuse and block the use of all of our (and third party) cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of our Sites and it might impact your overall experience.
While no data transmission over the Internet can be guaranteed to be 100 percent secure, we take reasonable and appropriate measures designed to protect the security of data transmitted to us upon receipt. ISOC is a strong advocate of privacy enhancing technologies including our efforts with respect to encryption. By default, the Sites encrypt connections between client devices and our servers to minimize the ability of any third party to “eavesdrop” on your Personal Data. In addition, where feasible, data is stored encrypted. If your browser does not support HTTPS encryption, you are encouraged to contact us by phone or in writing.
Our databases and system administration logs, are restricted to access by authorized and authenticated users. We use reasonable industry security standard safeguards (which may include physical, procedural and technical measures) to protect against the unauthorized disclosure of Personal Data. We take reasonable steps to ensure that Personal Data is complete and relevant to its intended use. We will take reasonable and appropriate security measures to protect against unauthorized access, disclosure, alteration or destruction of Personal Data. As required by GDPR, ISOC has a Data Protection Officer, and routinely reviews our data incident response plan.
The Sites contain links to other sites, organizations and resources. Please be aware that we cannot be and are not responsible for the privacy or security practices of such other sites. We encourage you, when you leave our Site(s), to read the privacy statements of those other sites that collect personally identifiable information and have up-to date security and anti-virus software on all of your devices. This Privacy Statement applies only to the Sites.
Accessing and Updating Personal Data
Users may request access to their Personal Data collected and stored by us (if any) to verify if it is complete and accurate. At a minimum, we will respond to your request within any applicable timeframe required by law and will otherwise take reasonable steps to respond to legitimate requests to access, correct or update any such information retained by us. Requests may be sent by email to privacy at isoc.org.
We will only retain Personal Data stored on our servers in accordance with the legitimate needs of our business and as required or permitted by applicable law. We will not retain any unused Personal Data on our systems longer than 13 months.